Effective Date: January 1, 2025
At Stagey, we believe in transparency, clarity, and respecting the privacy of every theatre-maker, renter, participant, and ticket-buyer who interacts with our platform. This policy outlines how we collect, use, share, and protect your personal data.
1. Information We Collect
We collect the following types of information, depending on how you use Stagey:
Personal Information
- Name, email address, phone number, and mailing address
- Account login details (when applicable)
- Birthdate (for account or access eligibility)
Usage & Device Data
- IP address, browser type, and device information
- Pages visited, actions taken, and usage patterns on our site
Communication Preferences
- Marketing opt-in/opt-out preferences (managed via ActiveCampaign)
2. How We Use Your Information
We use your data to:
- Provide and improve the Stagey platform
- Facilitate transactions and settlements (via Stripe)
- Communicate with you about account activity, shows, or services
- Send relevant marketing content (with consent)
- Provide customer support (via Zendesk)
- Analyze usage and improve functionality (via Google Analytics)
We do not collect or process sensitive personal data (e.g., health information, gender identity, or political views).
3. Cookies and Tracking
We use cookies to:
- Keep you logged in
- Understand how you use our platform (Google Analytics)
- Improve navigation and overall performance
You can manage or disable cookies through your browser settings.
4. Sharing Your Information
We do not sell or share your personal information under the definitions of CCPA or similar laws.
We may share your data with trusted service providers only when necessary to operate Stagey:
- Stripe for secure payments
- Zendesk for support interactions
- ActiveCampaign for marketing emails
- Google Analytics for understanding site traffic
These services process data in accordance with their own privacy policies.
5. Your Rights (U.S. State Privacy Laws)
Depending on your location, you may have the following rights:
- Access the personal information we hold about you
- Correct or update your information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Appeal a decision if we deny a data-related request
To exercise any of these rights, please email support@stagey.net. We may need to verify your identity before processing requests.
Stagey currently supports these rights for users in all U.S. states, including California, Colorado, Connecticut, Utah, Virginia, Nebraska, and New Hampshire.
We also honor Global Privacy Control (GPC) signals where supported by your browser.
6. Account Access and Deletion
Users can access and update most information directly from their account.
- Deletion requests can be sent to support@stagey.net.
- Self-service deletion will be available in 2025, allowing users to fully remove their accounts and associated data directly from their dashboard.
7. Children’s Privacy
Stagey is not designed for users under 18. We do not knowingly collect personal information from minors. If we become aware of unauthorized access by a minor, we will take steps to delete the data.
8. Data Security
We take data security seriously. Stagey uses:
- Secure servers and encrypted connections
- Stripe for PCI-compliant payment processing
- Routine access controls and monitoring
However, no system is 100% secure. If you believe your data has been compromised, contact us immediately at support@stagey.net.
9. Changes to This Policy
We may update this privacy policy to reflect changes in the law, our services, or best practices.
When we do, we’ll update the “Effective Date” at the top and, where required, notify you directly.
10. Contact Us
For any privacy-related questions or requests, reach out to:
Stagey Privacy Team
support@stagey.net
Thank you for being a part of Stagey — where transparency, trust, and community are center stage.